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Return Policy

Return Policy

DELIVERY OF PRODUCTS

Local delivery service is available for eligible residential and office addresses within Malaysia, except hotels and such other locations with restricted access. Roastcoffee2u Sdn Bhd reserves the right to decline any delivery to any address with restricted access or is inaccessible.

Delivery of goods will take place within 2-3 working days after your order has been accepted. There will be no delivery service on Saturdays, Sundays and Public Holidays.

You are responsible for ensuring that a recipient is present to receive the delivery and to sign on Roastcoffee2u Sdn Bhd delivery note during the specified time slot which was agreed upon. You may be charged re-delivery fee at the prevailing rate for each additional delivery trip.

REFUND

We do not accept any cancellation or modification of an order once it has been accepted and confirmed on the web. Hence, it is important that you check your order before proceeding with the payment.

Notwithstanding that the Order has been accepted and confirmed, we reserve the right to cancel the Order or any part thereof at any time without giving you any reasons. In the event of a cancellation we will inform you via email and refund you accordingly without interest

All refunds will be credited without interest into the same credit card that was used for the Order. Please note that it takes approximately 21 days for a credit return to your card to be effective.

RETURN, EXCHANGE OF PRODUCTS

You are strongly advised to check the Product purchased at the time of delivery. All Products leaving Roastcoffee2u’s distribution center have been checked for quality and quantity accuracy. The delivery personnel will under no circumstances take back rejected goods.

Exchanges, if applicable and confirmed by us, must be sent back to:

Roastcoffee2u Sdn. Bhd. Suite A-08-06, 8th Floor, Block A, Plaza Mont Kiara, 50480, Kuala Lumpur.If you need to contact us, please email us under info@roastcoffee2u.com